An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
- Translate account-level targets into daily, weekly and monthly team plans, capacity requirements and queue priorities
- Allocate work, balance volumes, manage rosters and ensure coverage for critical activities and business continuity
- Review dashboards for volume, productivity, quality, ageing, exceptions, queries and payment readiness; act on adverse trends
- Own first-level operational escalations and ensure timely communication, action logs and closure evidence
- Conduct performance coaching, one-to-ones, skill assessments, role readiness, succession and cross-training plans
- Ensure adherence to SOPs, approval matrices, segregation of duties, payment controls and maker-checker requirements
- Lead root-cause analysis and corrective/preventive actions for errors, missed SLAs, duplicate payments and audit findings
- Validate team reporting and provide concise performance narratives for operations governance
- Partner with quality, training, transformation and technology teams to improve standardisation and automation adoption
- Support recruitment, interviews, onboarding, probation reviews and employee engagement activities
- Maintain risk, issue, action, dependency and training trackers for the assigned scope
- Act as deputy to the operations manager for governance, client calls and peak-period delivery
- BBA
- BCom
- BPO Service Line
Skills
EngagementOnboardingManagementBusiness ContinuityBPOOperations ManagementOperationsAutomationEmployee EngagementOnboardingRecruitmentIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Infosys BPM, founded in 1981, is headquartered in Bangalore, India and operates in Information technology and consulting. It operates as public company, with a global workforce of approximately 270000+, with offices in Worldwide.
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