Senior Associate Consultant

Roles & Responsibilities

• Conduct detailed process assessments (as-is/to-be analysis) to understand current workflows, pain points, and inefficiencies.
• Identify opportunities for automation and process optimization, and build a pipeline of improvement initiatives.
• Prepare comprehensive Business Requirement Documents (BRDs) capturing functional and non-functional requirements.
• Collaborate with the development/technical team to design and build solutions addressing client business challenges.
• Present business cases, solution recommendations, and ROI analysis to client stakeholders and internal leadership.
• Conduct root cause analysis on process gaps and recommend corrective/preventive actions.
• Perform cost-benefit and feasibility analysis for proposed automation initiatives.
• Define success metrics/KPIs for implemented solutions and track post-implementation performance.
• Manage requirement traceability, ensuring solutions align with business objectives throughout the project lifecycle.
• Facilitate workshops, stakeholder interviews, and process walkthroughs to gather requirements.
• Support UAT (User Acceptance Testing) planning and execution to validate solutions before go-live.
• Create process documentation, SOPs, and training materials for new/automated processes.
• Act as a liaison between business stakeholders, technical teams, and leadership to ensure alignment throughout the solution lifecycle.
• Stay updated on emerging automation tools/technologies (RPA, BPM, low-code platforms) relevant to process improvement.
• Manage change management activities to ensure smooth adoption of new processes/tools by end users.

Technical Requirement

• Strong analytical and problem-solving skills with experience in process mapping (e.g., Visio, Lucidchart) and documentation.
• Proficiency in creating BRDs, FRDs, process flow diagrams, and SOPs.
• Experience working with cross-functional teams including developers, QA, and business stakeholders.
• Strong stakeholder management and presentation skills - comfortable presenting to client and senior leadership.
• Working knowledge of automation tools/concepts (RPA, workflow automation, BPM platforms) is a plus.
• Bachelor's degree in Business Administration, Finance, Information Systems, or related field.

Additional Responsibility

• Prior experience in Finance & Accounting (F&A) operations, specifically in Accounts Payable (AP), Accounts Receivable (AR), or General Ledger (GL) towers.
• Exposure to ERP systems (SAP, Oracle, etc.) relevant to F&A processes.
• Certification in Business Analysis (CBAP, PMI-PBA) or Lean Six Sigma.

Educational Requirement

• Graduate

Preferred Skills

• PDC->Standard PDC

Service Line

• BPO Service Line