Senior Operations Manager

Provide cross-sector oversight of operational risk and control execution across Public Markets, Private Markets and Credit. This is a controls leadership role-not an operations delivery head or owner of CPP Investments' risk appetite.

10+ years in investment operations controls, operational risk, audit, quality or related first-line control functions.

• Maintain a consistent operational control framework, control inventory and evidence standards across the three sectors.
• Monitor SLA/KPI/KRI trends, exceptions, incidents, operational losses and recurring control failures.
• Coordinate incident governance, root-cause analysis, corrective/preventive actions and remediation tracking.
• Support RCSA and first-line risk routines; challenge control execution and identify opportunities for standardization or automation.
• Coordinate internal/external audit walkthroughs, sampled evidence, SOC-report reviews and management action plans.
• Track remediation owners, target dates, evidence and closure status; escalate overdue or high-risk items.
• Produce cross-sector control reporting and facilitate governance reviews with delivery leads and CPP Investments.
• Ensure CPP Investments retains risk appetite, risk acceptance, policy interpretation, fiduciary accountability and final approval authority.

• Strong investment-operations control knowledge spanning trade processing, corporate actions, collateral, private/credit accounting, valuation support and data controls.
• Exposure to Data Fabric, Tableau, Excel, SQL databases, control repositories, issue trackers and SOC/audit documentation.
• Strong analytical challenge, executive communication, audit coordination and influence without assuming retained decision rights.

• MBA PGDBA, Graduate

• Capital Market->Capital Market Operations

• BPO Service Line