CSR (Customer Service Representative)

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 8 months ago
0-4 years
Chennai, Tamil Nadu
Work from Office

Posted: 8 months ago
|
Applicants: 88+
Job Description
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Job Description

    You will be responsible for managing large volumes of incoming phone calls and generating sales leads. Your main focus will be to identify and assess customer needs in order to provide satisfactory solutions. Building sustainable relationships and trust with customer accounts through open and interactive communication is essential in this role.
    You will be expected to provide accurate, valid, and complete information using the appropriate methods and tools. Meeting personal and team sales targets, as well as call handling quotas, is a key part of the job. Handling customer complaints effectively, offering suitable solutions and alternatives within the specified time limits, and following up to ensure resolution are also important aspects of the role.
    In addition, you will be required to maintain records of customer interactions, process customer accounts, and file necessary documents. Adhering to communication procedures, guidelines, and company policies is crucial. Going the extra mile to engage customers and provide exceptional service is highly encouraged.

    Looking to get Placed? Try our Placement Guarantee Plan


    This is a full-time, permanent position suitable for fresher candidates. The benefits include Provident Fund, performance bonuses, yearly bonuses, and day shift or morning shift schedules. Proficiency in English and Hindi is preferred. The work location is in person.,

Skills

Customer ServiceCommunicationCustomer ServiceRecord KeepingRelationship BuildingProblem SolvingSales

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About Company

""We cater to customers, who want it all -- increased performance, but at lower costs, and with existing infrastructure. We derive great pleasure from working with forward thinkers who reach for the skies, and we ensure that they get there and beyond. If you fit the description, then iOPEX is the one-stop solution to all your business challenges. Unlike consultants without the operation wisdom or delivery partners lacking the business context, our solutions assume end-to-end responsibility for all your optimization concerns. Our varied portfolio of services and products has been leveraged by a customer base that cuts across all domains. The iOPEX clientele' spans industry leaders across the globe – a European telecommunications giant, one of the world's largest electric car company, a multinational communications corporation, and a Fortune 500 security solutions provider, among others.""
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Important dates & deadlines?

Application Deadline

17 Oct 25, 03:31 PM IST

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CSR (Customer Service Representative)

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