Branch Manager - Business Travel - Travel/Hospitality

Position: Branch Manager

Division: Business Travel

Location: Bengaluru

No. of Relevant Experience: 12 - 15 Years

Role Description:

We are seeking a seasoned and dynamic Branch Manager to lead Bengaluru operations. This is a strategic leadership role responsible for driving business growth, operational excellence, and profitability for the Business Travel division.

The incumbent will act as a catalyst in expanding market share, strengthening client relationships, and implementing best-in-class travel management practices to achieve sustained business success.

Key Responsibilities:

1. Business Growth & Market Leadership:

• Drive top-line revenue growth and expand company's market share in the Bengaluru region
• Develop and execute strategic plans aligned with organizational growth objectives
• Identify and capitalize on new business opportunities, especially within the corporate segment
• Lead initiatives to acquire new corporate clients and expand MICE business opportunities

2. Financial Ownership:

• Manage end-to-end Profit & Loss (P&L) responsibility for the branch
• Deliver annual budgets and ensure adherence to profitability targets
• Monitor costs, margins, and financial performance metrics
• Ensure timely collection of receivables in line with company norms

3. Operational Excellence:

• Oversee branch operations to ensure service delivery excellence and efficiency
• Maintain high standards of process quality and ensure adherence to company policies and all statutory/regulatory requirements
• Continuously improve operational workflows and productivity

4. Customer & Relationship Management:

• Strengthen relationships with existing corporate clients and ensure high retention
• Deliver exceptional customer service and value-added solutions
• Build long-term partnerships with clients, vendors, and key stakeholders

5. Team Leadership & Development:

• Lead, mentor, and manage cross-functional teams and enable teams with market intelligence, customer insights, and competitive updates
• Foster a high-performance culture focused on accountability and results

Key Deliverables:

• Enhanced operational efficiency with consistent quality standards
• Increased market share for company in Bengaluru
• Strong revenue growth aligned with profitability goals
• Improved customer satisfaction, retention, and business outcomes

Core Competencies:

• Deep understanding of the Business Travel industry
• Proven ability to deliver aggressive revenue and profitability targets
• Strong knowledge of corporate customer behaviour and market dynamics
• Expertise in GDS systems, travel products, and industry trends
• Excellent communication and stakeholder management skills
• Strong leadership, people management, and operational capabilities
• Analytical mindset with strong business acumen

Educational Qualifications:

• MBA (Preferred)
• Graduate or Diploma in Travel & Tourism

Experience:

• Minimum 12 - 15 years of experience in the travel industry, of which 4 - 5 years should be as Branch Manager in one of the reputed TMCs with a stellar track record of success to his / her credit.