Product Manager

• 1. Develop and execute the product strategy and roadmap for SACM product offerings.
• 2. Define and prioritize product requirements by gathering insights from customers, and stakeholders.
• 3. Collaborate with cross-functional teams to translate requirements into actionable user stories and technical specifications.
• 4. Drive the full product lifecycle, from concept to launch, ensuring timely delivery and high-quality outcomes.
• 5. Act as the subject matter expert for the ServiceNow platform, staying up-to-date with the latest features, updates, and industry best practices.
• 6. Monitor and analyze product performance, usage metrics, and customer feedback to identify areas for improvement and optimization.
• 7. Provide guidance and support to the development team throughout the product development process, ensuring alignment with the product vision and requirements.
• Requirements:
• 1. Proven experience as a Product Manager, specifically with ServiceNow platform and modules.
• 2. Strong understanding of product-specific processes and configuration management best practices.
• 3. Exceptional analytical, problem-solving, and decision-making skills.
• 4. Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.
• 5. Demonstrated ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• 6. Experience with Agile development methodologies, such as Scrum or Kanban.
• 7. Familiarity with software development lifecycle (SDLC) processes and tools.
• 8. A passion for technology and a customer-centric mindset.
• Preferred Knowledge/Skills:
• Demonstrates intimate abilities and/or a proven record of success as a team leader:

Extensive product knowledge for ServiceNow SACM products, including Configuration Management, Service Portfolio Management, the Common Service Data Model, IT Asset Management / Hardware Asset Management, and any related tools.

Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence;

Helping to execute on PwC strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements;

Supporting stakeholders and customers through product releases and platform upgrades;

Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes;

• Aligning with product support including knowledge sharing and maturation of product support model;
• Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s);
• Driving alignment to established technology standards, practices and processes;
• Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures;
• Exhibiting experience with ServiceNow Platform Implementation.
• Resolving conflicts constructively;
• Using analytics tools to identify opportunities to improve service performance, customer experience and communicate product value
• Basic Qualifications/Skills Section
• Minimum Years of Experience: Senior Manager 6 years
• Degree Preferred: Bachelors Degree

Fields of Study: Information Technology