Senior Executive/Executive

Role Overview:

As a Key Account Manager Win-Back Accounts, you will take full ownership of

reactivating previously lost accounts by identifying churn patterns, resolving past issues, and

building stronger relationships with renewed value propositions. This is a quota-carrying IC

role requiring someone sharp, energetic, and outcome-focusedideally someone who

thrives on cracking tough accounts and driving revenue with speed and ownership.

Key Responsibilities:

Win-Back & Reactivation Strategy

? Drive a structured, data-led win-back plan targeting churned and inactive clients

across longtail and mid-tier segments.

? Segment and prioritize accounts based on churn reason, business potential, and

likelihood of reactivation.

Client Outreach & Rebuilding Trust

? Personally engage lost clients through tailored outreach (calls, WhatsApp, email) and

rebuild trust by addressing their concerns head-on.

? Present a clear and improved value story to demonstrate why NimbusPost is the right

partner now.Root Cause Analysis & Collaboration

? Deep-dive into churn analytics using CRM data, customer feedback, and competitor

benchmarking.

? Liaise closely with Ops, Support, and Product teams to resolve prior gaps and deliver

a seamless reactivation experience.

Revenue Ownership

? Own and exceed monthly/quarterly targets for client reactivation and revenue

contribution.

? Use tailored pricing, improved SLAs, or platform enhancements to close recovery

deals effectively.

Reporting & Pipeline Management

? Maintain a clear win-back pipeline with detailed tracking of outreach, feedback, and

conversion status.

? Share weekly progress reports, learnings, and playbook improvements with

leadership.

Who Were Looking For:

? Experience: 36 years in Key Account Management / B2C Sales in a logistics

aggregator company (mandatory).

? Track Record: Proven success in a quota-carrying IC role handling account

recovery, retention, or revenue growth.