Relationship Manager

Company Description Northern Arc Capital Limited (NACL) is a diversified financial services platform focused on expanding access to credit for individuals and businesses across India. The company combines direct-to-customer lending with tailored credit solutions for a wide network of origination partners, supported by 432 branches and 57 digital partnerships. Its integrated model has enabled approximately INR 2.5 lakh crore of financing, positively impacting over 140 million lives. NACL manages assets totaling INR 19,843 crore and facilitates additional credit placements through its fund management and securities businesses. Backed by leading global investors and powered by technology, data-driven underwriting, and deep sectoral expertise, Northern Arc offers a scalable and distinctive credit solutions franchise within the financial services ecosystem.

Role Description This is a full-time, on-site Relationship Manager role based in Kanpur. The Relationship Manager will be responsible for managing and growing a portfolio of clients, including MSME, consumer, and rural segment customers, by building strong, long-term relationships and understanding their credit needs. The role involves regular client meetings, assessing financial requirements, coordinating with internal credit and operations teams, and ensuring timely disbursal and servicing of loans. The Relationship Manager will track portfolio performance, monitor risk indicators, and support collections while maintaining high standards of customer service and compliance with internal policies and regulatory guidelines. The position also includes identifying new business opportunities, contributing to branch-level targets, and providing market feedback to inform product and process improvements.

Qualifications

• Strong relationship management and customer service skills, with the ability to build trust and maintain long-term client partnerships.
• Sound understanding of lending and credit assessment, preferably within MSME, consumer, or rural finance segments.
• Proficiency in financial analysis, documentation review, and basic risk evaluation for loan proposals.
• Effective communication and negotiation skills, with the ability to present solutions clearly and manage stakeholder expectations.
• Comfort with technology-driven processes, including use of CRM systems, digital lending platforms, and standard office productivity tools.
• Bachelors degree in finance, business, economics, or a related field; a postgraduate qualification or relevant certification in banking or finance is an advantage.
• Prior experience in retail or MSME lending, relationship management, or branch banking is preferred.
• Ability to work on-site in Kanpur, travel locally for client visits, and meet performance targets in a fast-paced environment.