Customer Support Specialist

Role: Customer Service Executive

Location: Chennai | In-office | Full-time

Experience: 02 years in customer support, operations, or a creator-facing role

About the Job

• We are looking for an empathetic Customer Service Executive to be the primary point of contact for the creator and user community.
• Ensuring seamless interactions on the platform and resolving queries with speed and precision is the core focus.
• 
  This role is ideal for someone who enjoys problem-solving and maintaining high standards of user satisfaction in a fast-paced startup environment.

Key Responsibilities

• Respond to user and creator queries via calls, WhatsApp, email, and in-app support.
• Resolve technical issues, payment queries, and booking disputes effectively.
• Guide new creators and users through the platforms features and onboarding process.
• Maintain a high first-response rate and ensure timely resolution of all support tickets.
• Document common issues and feedback to help the product team improve the platform.
• Coordinate with the internal tech and finance teams to track and resolve complex grievances.
• Proactively reach out to users to ensure a smooth experience during high-traffic events.

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Requirements

• 02 years of experience in customer service, helpdesk, or a similar support role.
• Excellent communication skills in English and Hindi (Regional languages are a plus).
• Patience and a solution-oriented mindset to handle high-pressure situations.
• Basic proficiency with CRM tools, Google Sheets, and support ticketing systems.
• Ability to work in an in-office, team-oriented environment.
• Strong interpersonal skills to build rapport with the creator ecosystem.