Receptionist Cum Telecaller

We are, Overseas Industrial Technical Institute, looking for an energetic, articulate, and dedicated Female Receptionist cum Telecaller to join our team. The ideal candidate will be the first point of contact for our institute, professionally managing the front desk and proactively engaging with potential students via phone to inform them about our courses and facilities.

Role & responsibilities

• Proactive Calling: Call the provided leads (prospective students) to introduce the institute and its offerings.
• Course Education: Clearly and effectively educate leads about our technical courses, admission requirements, institute facilities, and career opportunities.
• Convincing & Counseling: Utilize good convincing skills to motivate leads to visit the institute or apply for a course.
• Follow-up: Conduct timely follow-up calls to nurture leads and address their queries.

• Front Desk Management:
  
  Greet visitors, students, and parents in a warm, professional, and courteous manner.
• Call Handling: Efficiently manage incoming and outgoing phone calls, directing them to the appropriate department or individual.
• Documentation: Maintain visitor logs, incoming/outgoing mail records, and general administrative files.
• Email Communication: Draft, send, and manage professional emails to students, vendors, and internal staff using MS Office and email applications.

Preferred candidate profile

• Gender:Female only (As per the specific requirement for this role).
• Communication: Excellent communicative skills are a must, with a clear and pleasant speaking voice.
• Language Fluency:
  

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  Mandatory: Fluency in English (spoken and written) and Hindi is essential.
• Optional: Knowledge of Bengali will be considered a significant advantage.
• Technical Proficiency:
  
• Proficiency in MS Office (Word, Excel, basic data entry).
• Ability to professionally manage email correspondence.
• Interpersonal: Strong convincing skill and a customer-centric attitude.
• Experience: Previous experience in reception, telecalling, or a similar customer-facing role is preferred.