Palni - Technical Business Analyst - Smartbots

Job description:

About Smartbots:
Smartbots builds cutting-edge LLM-powered chat and voice agents for enterprises. Our AI solutions help organizations streamline operations, improve customer engagement, and drive business transformation through intelligent automation.
We are looking for a Business Analyst who can bridge the gap between enterprise needs and AI-driven solutions by working closely with clients and translating their challenges into clear, actionable requirements for our product and engineering teams.
Responsibilities:
- Collaborate with enterprise clients to understand business needs, challenges, and goals

- Translate business problems into technical requirements and user stories

- Work closely with AI/ML, design, and engineering teams throughout the project lifecycle

- Ensure solutions align with business objectives and drive measurable value

- Provide input during testing and deployment phases to validate outcomes
Requirements:
- Proven experience delivering software or tech solutions (experience in supply chain, finance, or enterprise operations is a plus)

- Strong communication, stakeholder management, and problem-solving skills

- Ability to quickly understand and analyze business processes and suggest relevant AI-driven enhancements

- Comfort working in a fast-paced, cross-functional environment

- A curiosity for AI, automation, and emerging technologies
Nice to Have:
- Exposure to AI, NLP, or LLM-based platforms

- Familiarity with tools like Jira, Confluence, or similar project management tools

- Experience in writing user stories, BRDs, or solution documentation