Head Support Services

Paras Hospital Gurgaon is hiring looking to hire UHA for Gurgaon location.

Job Purpose

To lead, manage, and optimize all hospital support services, ensuring seamless operations, patient safety, regulatory compliance, cost efficiency, and high service quality across non-clinical functions.

Key Responsibilities

Overall Support Services Management

• Provide strategic and operational leadership for all support service departments.
• Ensure uninterrupted, safe, and efficient hospital operations 24x7.
• Develop SOPs, policies, and service standards aligned with NABH/JCI norms.

Departments Under Supervision

• Facility Management (Engineering, HVAC, Electrical, Plumbing, DG, STP/ETP)
• Housekeeping & Laundry
• Security Services.
• Transport & Ambulance Services
• Central Sterile Services (CSSD) coordination
• Waste Management & Infection Control (in coordination with IC team)
• Horticulture & Pest Control (if applicable)

Operations & Compliance

• Ensure compliance with NABH, statutory, safety, fire, pollution control, and local regulatory requirements.
• Coordinate audits, inspections, and corrective action plans.
• Ensure adherence to patient safety and infection control standards.

Vendor & Contract Management

• Manage outsourced service partners and vendors.
• Finalize SLAs, KPIs, and monitor vendor performance.
• Control operational costs, budgets, and consumables.

Manpower & Team Leadership

• Lead and mentor department heads, supervisors, and service teams.
• Ensure adequate staffing, training, and productivity across support services.
• Coordinate with HR for recruitment, training, and disciplinary actions.

Quality Improvement & Patient Experience

• Drive continuous improvement initiatives to enhance service quality.
• Address patient complaints related to support services.
• Support hospital accreditations, expansions, and new projects.

Budgeting & MIS

• Prepare and manage annual budgets for support services.
• Review MIS reports on cost, manpower, downtime, and service levels.
• Identify cost-saving and efficiency improvement opportunities.

Desired Candidate Profile

Education

• Graduate in Engineering / Hotel Management / Facility Management.
• Postgraduate qualification (MBA / MHA / PG in Hospital Administration) preferred.

Experience

• 12–18 years of experience in hospital support services / facilities management.
• Minimum 5+ years in a leadership role in a multi-specialty hospital.
• Strong exposure to NABH/JCI audits and compliance.

Skills & Competencies

• Strong leadership and stakeholder management skills.
• In-depth knowledge of hospital support services and facilities operations.
• Budgeting, vendor negotiation, and cost control expertise.
• Crisis management and problem-solving abilities.
• Working knowledge of statutory and regulatory requirements.

Key Performance Indicators (KPIs)

• Compliance and audit scores (NABH / statutory).
• Operational uptime and downtime metrics.
• Cost optimization and budget adherence.
• Patient satisfaction related to support services.
• Vendor SLA performance.

Working Conditions

• Hospital environment with on-call responsibility.
• 6 days working as per hospital policy.