IT Platinum Client Support Executive - Platinum Support
IT / Software Development & Related
102+ Applicants
Posted: 7 months ago
3-7 years
All India
Work from Office
Posted: 7 months ago
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Applicants: 102+
Job Description
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Job Description
- You will be working at Patra Corporation, a global leader in insurance back-office and account management business process outsourcing. Patra offers a variety of services aimed at reducing costs, minimizing risks, and enhancing employee efficiency by transferring account management and business support functions to operation centers in the US, India, and the Philippines.
Your main responsibilities will include possessing strong written and verbal English communication skills, responding promptly and accurately to customer inquiries via phone, email, or chat, providing exceptional customer service, analyzing and reporting client product malfunctions, sharing feedback and effective solutions with team members, following up with customers to ensure resolution of technical issues, assisting colleagues in communicating with Customer Support Representatives, and demonstrating a team player mindset.
Ideally, you should have 3-5 years of experience as a Technical Support Specialist or Semi Voice IT Executive, familiarity with customer service-oriented industries, prior experience in a corporate environment supporting US clients, flexibility to work in various shifts 24*5, proficiency in help desk ticketing, MFA, and remote support tools, excellent communication and problems-solving abilities, strong multitasking skills, patience in handling challenging cases, and a university degree.
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Patra Corporation is dedicated to promoting diversity and maintaining a safe and inclusive workplace for all employees, and as an equal opportunity employer, welcomes candidates from all backgrounds.,
Skills
PatienceExcellent CommunicationHelp Desk TicketingRemote Support ToolsMFAVerbal English Communications SkillsProblemsolving SkillsStrong WrittenCustomer Service OrientedMultitasking AbilitiesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
23 Oct 25, 12:51 PM IST
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