Customer Support Executive

We Are Hiring For Customer Support Executive:

Job Overview:

We are looking for a detail-oriented and empathetic Customer Support Executive to handle customer queries and complaints primarily over inbound calls, with a focus on compliance and quality. The ideal candidate should have prior experience in a regulated industry (BFSI, FinTech, Telecom, etc.), be comfortable dealing with sensitive information, and demonstrate excellent written communication skills.

Key Responsibilities:

• Manage incoming calls and make outbound calls to resolve customer queries effectively.
• Identify and understand customer needs to ensure high satisfaction
• Build and maintain trust with customers through professional communication
• Provide accurate, complete, and timely information using appropriate tools and methods
• Handle customer complaints, offering effective solutions and timely follow-ups
• Maintain records of customer interactions and update customer accounts
• Follow standard communication procedures, guidelines, and company policies
• Go the extra mile to actively engage and retain customers

Key Requirements:

• Minimum 2 years of experience in customer support in a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.)
• Excellent communication and comprehension skills
• Strong attention to detail, tone, and accuracy in responses
• Familiarity with CRM tools like Freshdesk, Zendesk, Salesforce, or in-house systems .

Notice Period :immediate Joiner

Location :Work From Office

Interview Mode : Face to Face

Think your a good fit? Drop us a message swetham.xtreme@gmail.com /contact:6302074876

Languages:Hindi,English

Regards,

M.swetha

Senior Talent Acquisition Specialist