Card Processing Manager

We are looking to hire a Card Processing Manager based in Ahmedabad, India.

Responsible for overall delivery of card processing unit ensuring seamless service delivery, maximum stakeholder satisfaction and effective people management. This role requires ensuring timely collections and payments for card transactions, resolving issues, ensuring compliance, and leading process improvement initiatives to enhance efficiency and service delivery for the card processing unit.

Responsibilities:

• Own the delivery of services for the Card Processing unit as per defined SLAs and KPls.
• Manage the card processing unit to ensure achievement of the agreed outcomes, targets and objectives.
• Identify, lead and support the implementation of the process improvement opportunities, focusing on efficiency and timely service delivery.
• Collaborate with IT for transformation of processes, improving controls, reducing manual interventions and overall exceptions.
• Align roadmap, performance improvement targets and roadblocks with Manager Card Processing unit against the overall business strategy.
• Work along various internal and external stakeholders on continuous process improvement projects and initiatives for the unit with key focus on efficiencies, sound internal controls, risk management among others with sole purpose of securing the group interests.
• 
  Review team performance regularly, generating detailed reports and maintaining accurate statistics for effective decision-making.
• Manage, escalate and lead dispute resolution for identified issues to ensure corrective actions are taken, guiding the team leads and unit members on exception handling and issue resolution.
• Ensure all internal controls and compliance are being followed related to the card processing unit to ensuring process efficiency and 100% compliance to company policies and procedures.
• Be a subject matter expert for all compliance requirements both internal and external stakeholders.
• Manage and review the monthly closing of financial records to ensure the accuracy of general ledger accounts assigned to the team.
• Monitor SL/KPI for the unit and keep close track for non-compliances with SLA/KPI and take initiatives for closing the gap in performance.
• Convene governance meetings with the internal and external stakeholders as per governance schedule.
• Maintain and update the SOPs, diagrams, policies, etc. of all relevant processes.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before.

Together, everything is possible

Qualifications:

• Bachelors Degree in Accountancy/ Finance/ Economics or Equivalent with minimum 6 years of job-related experience
• Preffered anyone with airline accounting experience
• Preffered anyone with card payment processing experience
• Should be proficient in MS Excel
• Good command of English language

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before.

So, whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.