Head Of HR And Service Delivery Operations

SAPRO India is seeking a seasoned and dynamic Head, HR and Site Operations to lead the people and operations strategy for its India Center of Excellence (CoE). This is a strategic leadership role encompassing full ownership of Talent Acquisition, Human Resources, Learning and Development, and Site Operations.

The ideal candidate will be a thoughtful yet execution-focused leader with deep expertise in HR and operations in the professional services sector, especially accounting. This role is part of the India leadership team and serves as a key connector between global priorities and local execution. The individual must be an accessible leader, capable of building strong teams, delivering results, and driving a people-first culture.

Core Functional Responsibilities

Talent Acquisition (5070% focus)

• Lead end-to-end recruitment strategy and execution to scale high-quality talent in the accounting and professional services space
• Coach and develop the TA team, implement performance metrics and operational excellence
• Partner with business teams to forecast hiring needs and optimize time-to-hire

Human Resources

• Lead all HR operations including policy creation and implementation, performance management, compensation, compliance, and employee relations
• Ensure HR practices align with SAPROs global philosophy while meeting Indian regulatory standards
• Oversee onboarding, HRIS data accuracy, exit processes, and internal HR controls
• Design and lead L&D strategy to strengthen capabilities across the India office
• Collaborate with global teams to roll out firmwide training and localize as needed
• Measure program effectiveness and ensure alignment with employee development goals

Site Operations

• Oversee daily functioning of the India CoE site with a focus on creating an efficient and employee-friendly environment
• Manage vendor relationships and administrative operations to ensure seamless support for internal teams

Leadership Responsibilities

• Act as a visible and accessible leader, fostering collaboration, clarity, and accountability
• Engage directly with clients as a senior representative for HR and talent conversations
• Translate global strategy into actionable India-level execution plans
• Support cultural alignment, team engagement, and cross-functional coordination
• Embed SAPROs values and mission across all programs and initiatives
• Champion diversity, equity, inclusion, and belonging in all people and operations practices

Success Indicators

• A consistent talent acquisition pipeline that meets quality and hiring targets
• Effective and scalable HR and operations delivery aligned to business goals
• A strong leadership presence that uplifts team morale, engagement, and culture
• Continual improvement of people policies, systems, and practices
• High employee satisfaction and strong team retention metrics

Qualifications

• Minimum 15 years of experience across Talent Acquisition (must-have), HR and operations with at least 5 years in a leadership role
• Experience managing recruitment in the accounting or consulting services sector preferred
• Track record of working in global or matrixed organizational environments
• MBA or Masters degree in Human Resources or a related discipline
• Strong knowledge of Indian labor laws, HR compliance, and best practices
• Familiarity with HRIS tools and ATS platforms

If the role interests you, please send your profile to [HIDDEN TEXT]