Coordinator-Hospitality

JOB DESCRIPTION 

BASIC INFORMATION

Position Title & Designation

Executive

JD Code

SHB/IND/DEPT/001

Job Family

Business Support

Department

Diagnostics

ROLE DETAILS

To be filled up as per the requirement of the Division / unit / function / / territory

Grade

A3

Reporting To

Head – Operations Hospitality

Division

Unit

Unit 

INDORE

LOCATION DETAILS

Please mention the correct office location of the Role selected above and fill in the other geographic details

Base Location (City) 

INDORE

Country

India

Job-Holder Specifications

QUALIFICATION

Basic Qualification / Education / Vocational Training

Graduation in any discipline 

Advanced

Qualification / Certification / Specialist Training

Graduation/Masters

EXPERIENCE

Minimum Experience

2 years

Specific / Relevant Experience

Experience of working with NABH or JCI accredited hospital

COMPETENCIES

Functional Skills and Capabilities

Behavioural

• Problem Solving ability

Functional

Objective

To manage OPD and diagnostics facility by ensuring timely completion of consultation and procedure.

Key Responsibilities

1

OPD Coordination

• Daily reporting from OPD Executive
• Duty allocation
• Training and grooming of team members
• Interacting with Doctors and resolving their issues
• Escalate serious issues
• Deal with grievances raised by customers
• Ensuring that customer’s time is utilized efficiently.
• Ensuring coordination between OPD and Diagnostics
• Involvement in Internal marketing
• Checking whether all the OPD registers and data of footfall is maintained properly
• Ensuring proper billing in OPD
• Ensuring proper reconciliation of billing with amount received.
• Meeting patients one to one for gaining their feedback.
• Ensuring maintenance and cleanliness in OPD areas.
• Enriching customer experience while waiting in OPD areas.

2

Diagnostics Coordination

• Ensuring that patients receive reports within minimum time.
• Ensuring all the standard norms are followed by the team members.
• Ensuring maintenance of Diagnostics machines.
• Interacting with doctors.
• Implementing processes which improves customer satisfaction
• Deal with chaos
• Planning the advance appointments.
• Ensuring all the patient call and queries are answered.

Employee Name

Khushi Shivhare 

Employee Signature

Received on (Date)

05/09/2017

Version No: 001/ 2018-19