Sonata Software - Product Owner - Industrial Sector

Description :
About The Organization :
- The Industrial sector is the most extensive in our portfolio, comprising 9 companies serving distributors, manufacturers, and field service organizations.
- From B2B e-commerce and CRM to logistics, dispatch, field service management, and pricing optimization, these products power critical operations for industrial enterprises across North America.
- Our GCC drives backlog execution, AI adoption, and product delivery across this high-complexity sector.
About The Role :
Product Owner Industrial is the tactical engine for the Industrial sector.
- This role focuses on translating complex industrial workflows - shipping logistics, distributor CRM, and field service management into actionable development tasks that empower industrial distributors and field technicians.
- You will own execution across areas such as CRM/sales analytics, B2B e-commerce, field service management, logistics/fleet/dispatch), HVAC workflows, pricing optimization, and industrial CRM.
SECTOR SCOPE.

Industrial : Managing field service management platforms, pricing optimization tools, shipping and distribution logistics, and industrial-specific e-commerce solutions.
Key Responsibilities :
- Industrial Workflow Translation : Digitize manual processes in shipping, distribution, and field technician coordination into clear, implementable user stories with robust acceptance criteria.
- Feature Prioritization : Work with company leads to prioritize field-first features that solve immediate pain points for technicians, warehouse managers, and distributors.
- Reliability Engineering : Ensure technical updates maintain the high uptime and reliability standards required in industrial environments; define non-functional requirements for performance and scalability.
- Sprint Operations : Lead all agile ceremonies across Industrial product teams planning, grooming, review, and retrospectives; manage inter-team dependencies and release timelines.
- Customer Proximity : Engage with field technicians, dispatchers, and pricing analysts to keep backlog priorities grounded in real operational needs.
- AI & Automation : Identify and scope AI-driven opportunities - predictive dispatch, smart pricing, automated field reporting - aligned with sector strategy.
CORE TECHNICAL COMPETENCIES :
- Industrial Workflow Mapping: Expertise in documenting and digitizing complex manual distribution and shipping processes into software requirements.
- Field Service Coordination: Technical understanding of mobile field service application requirements, including offline capabilities.
- Distributor CRM Architecture: Experience with data structures and CRM workflows specific to industrial distribution hubs.
- Cross-functional Coordination: Bridging the gap between field technicians, back-office distribution hubs, and engineering teams.
- Agile Backlog Grooming: High proficiency in maintaining a prioritized, high-velocity backlog in a diverse and complex technical environment.
What You Bring :
- 6- 8 years of experience as a Product Owner in enterprise or industrial B2B SaaS.
- Strong domain familiarity with at least one of: distribution, field service management, logistics, B2B e-commerce, or industrial CRM.
- Proven ability to manage large, complex backlogs across multiple products or modules simultaneously.
- Agile/Scrum certification preferred; proficiency in Jira or Azure DevOps.
- Experience with ERP/CRM integrations and API-driven enterprise architectures.