Lead Product Manager(Fintech)

About the Company

Superchat is a transactional + conversational AI platform that lets people get things done through a simple chat interface across WhatsApp, Instagram, Messenger, and our standalone app. From ordering food, groceries, and essentials, to shopping across e-commerce, booking flights, hotels, cars, or even handling errands Superchat becomes a personal AI that takes action, not just answers questions. We combine:

• Real-time AI reasoning
• Integrated payments & wallets
• Smart agent numbers for calls and deliveries
• Automated follow-ups, reminders, and status tracking
• Commerce, booking, and fulfillment workflows

All inside one frictionless chat window. Our business model is simple: fee per transaction. Our mission is bold: make everyday tasks effortless through action-based AI.

About the Role

We are looking for a Lead Product Manager to drive the product strategy and execution of Superchat's core transactional AI experiences. This is a high-impact role at the intersection of AI, commerce, payments, and conversational UX. You will own key product areas end-to-end from defining the roadmap and user experience to shipping scalable workflows that turn chat into real-world action. You will work closely with engineering, AI, design, operations, and business teams to build the future of action-based AI.

Responsibilities

• Product Strategy & Roadmap
• Define and own the product roadmap for core Superchat experiences
• Identify high-impact opportunities across commerce, booking, payments, and fulfillment
• Translate company vision into clear product priorities and execution plans

• Conversational & Transactional Product Design
• Build intuitive chat-based workflows that enable users to complete tasks seamlessly
  
• Own the end-to-end transaction journey: discovery ? action ? payment ? fulfillment ? follow-up
• Ensure product experiences feel fast, trustworthy, and magical

• Cross-Functional Execution
• Partner daily with engineering and AI teams to ship high-quality features
• Collaborate with design on conversational UX and interface improvements
• Work with operations and partners to ensure real-world execution (delivery, booking, support)

• AI Agent & Automation Development
• Define how AI agents reason, act, follow up, and complete workflows
• Improve agent success rates through iteration, data, and feedback loops
• Ensure responsible AI behavior and high user trust

• Metrics, Growth & Optimization
• Own product KPIs including conversion, transaction success rate, retention, and revenue per user
• Run experiments to improve funnel performance and reduce friction
• Use data and user insights to continuously refine the experience

• Stakeholder & Leadership Communication
• Communicate product vision clearly across teams and leadership
• Align stakeholders around priorities, timelines, and tradeoffs
• Mentor and support other product managers as the team grows

Qualifications

• 710+ years of product management experience, including ownership of major product areas
• Proven experience building consumer-facing products in high-growth environments
• Experience with transactional platforms, fintech, marketplaces, or commerce is strongly preferred
• Track record of shipping products from concept to scale

Required Skills

• Strong product intuition and ability to simplify complex workflows
• Comfort working closely with engineering and AI/ML teams
• Data-driven mindset with experience using analytics to drive decisions
• Familiarity with payments, checkout flows, and transaction systems is a plus

Preferred Skills

• Builder mentality: hands-on, fast-moving, execution-focused
• Customer-obsessed with strong UX instincts
• Comfortable operating in ambiguity and rapid iteration cycles
• Excellent communication and stakeholder management skills

Equal Opportunity Statement

Superchat is committed to diversity and inclusivity in the workplace.