Spa Manager, Hyderabad & Mumbai

Position: Spa Manager (Business Operations & Sales)

Reporting to: City Manager

Salary: 6 - 8 Lacs per year + perks + Monthly Incentives

Location: Hyderabad, Mumbai

Eligibility: Minimum 6 years experience in spa business operations

Our Brand: www.tattvaspa.com

Apply to this post on LinkedIn or drop us your resume on Whatsapp +918800891410 or email at [HIDDEN TEXT] with the title - Spa Manager,

An exciting opportunity to work in the fast growing team at Tattva Wellness Spa centres to lead business operations & sales for their premium spas located across 5 star hotels & resorts.

If you have successfully managed the business operations/sales for any F&B outlet, spa outlet, hotel front desk or other retail chain outlets with a focus on customer service, you are an ideal candidate to apply.

Responsibilities:

• The Center Manager is the overall business head of the spa center and is fully accountable for
• revenue performance, profitability, quality of service, operational excellence, team leadership, and guest satisfaction.
• This role requires strong commercial acumen, leadership capability, and the ability to drive business
• growth while maintaining premium brand standards.

1. Business & Financial Ownership

• Own complete center-level P&L including revenue, costs, and profitability
• Drive achievement of monthly, quarterly, and annual revenue targets
• Plan and execute strategies to enhance service sales, memberships, and retail revenue
• Monitor budgets, cost control, and inventory management
• Analyze KPIs

2. Operations Excellence

• Ensure seamless day-to-day operations in adherence to company SOPs
• Maintain brand standards & initiate wellness experiential events
• Oversee hygiene, safety, and compliance protocols
• Ensure effective scheduling and optimal resource utilization
• Review daily, weekly, and monthly MIS reports for performance monitoring

3. Guest Experience & Relationship Management

• Deliver exceptional hospitality standards across all guest interactions
• Handle high-level escalations and ensure complete resolution
• Drive guest retention, repeat business, and positive online reviews
• Build and maintain strong relationships with hotel/resort partners

4. Leadership & Team Development

• Lead and manage Duty Managers, therapists, and front office team
• Recruit, train, and mentor team members to ensure high performance
• Conduct regular performance reviews and productivity assessments
• Foster a culture of accountability, empathy, and service excellence
• Drive continuous skill development and upskilling initiatives

5. Business Growth & Market Development

• Identify local marketing opportunities and partnerships
• Drive corporate bookings and membership sales
• Implement new initiatives and campaigns as per corporate strategy
• Support expansion initiatives and new center launches when required

Experience & Qualifications

• Graduate / MBA / Diploma in Hotel Management / Hospitality / Retail / Sales & Marketing
• 610 years of experience in Spa, Salon, Hospitality, Retail, Hotels, F&B, or QSR
• Minimum 23 years in a leadership role
• Experience in managing P&L and revenue targets preferred

Key Competencies

• Strong business and financial acumen
• Leadership and team management skills
• Customer-centric approach with high emotional intelligence
• Strong analytical and problem-solving ability
• High ethical standards and professional conduct

Whats on Offer

• Opportunity to lead and manage a full business unit
• Leadership development with scope for larger regional roles
• Cross-functional exposure across operations, sales, and business strategy
• Platform to implement innovative ideas and drive measurable growth

About Tattva Wellness

• Tattva Spa is Indias largest and most trusted wellness spa and beauty services brand, operating 105+
• spas across 40+ cities at premium hotels, resorts, and airports. With over 700 employees and
• 1,000,000+ guests served, Tattva continues to lead the wellness industry through operational
• excellence and exceptional guest experiences.