Customer Associate/Senior Customer Associate-Chat Process
Operations Maintenance & Support
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Job Description
- Minimum 6 months of experience in an International BPO Chat Process.
- Prior experience in the US Telecom domain will be preferred.
- Strong customer service orientation with the ability to provide quick and accurate resolutions.
- Excellent written English communication skills (Minimum B2 Level proficiency).
- Typing speed of 40 WPM with 90% accuracy is mandatory.
- Hands-on experience in handling dual chat/multiple chat interactions simultaneously in a B2C environment.
- Strong troubleshooting, problem-solving, and analytical skills.
- Ability to manage customer queries professionally while maintaining quality standards.
- Comfortable working in night shifts and split weekly offs.
- Should be willing to work from the office on all working days.
- Good time-management and multitasking abilities.
- Proficient in using chat support tools and CRM applications.
- Demonstrates adaptability, attention to detail, and a customer-first approach.
- Freshers are not eligible for this role.
Skills
VoiceSeniorChatInternational Call CenterChat ProcessInternational BPOInternational ProcessCenterCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.
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