Customer Care Executive

Experience Required:

• Minimum 6 months of experience in an International Process
• Experience must be in Pure Voice OR Pure Chat Process
• Blended process experience will not be considered
• Inbound customer support experience is mandatory

Key Responsibilities:

• Handle inbound customer queries through voice or chat channels.
• Provide prompt, accurate, and professional resolutions to customer concerns.
• Deliver excellent customer service while maintaining quality standards.
• Document customer interactions and update records accurately.
• Meet productivity, quality, and compliance metrics.
• Ensure high levels of customer satisfaction and positive customer experience.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong customer handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Good typing skills (for chat process candidates).
• Basic computer knowledge and proficiency in customer support tools.

• Eligibility Criteria:
• Minimum 6 months of experience in International Voice or International Chat Process
• Inbound customer support experience required
• No blended process experience
• Strong communication skills
• Immediate joiners preferred