Customer Support Executive (Voice Process) | TECH Mahindra

Company - Tech Mahindra

Job Role - Customer Support Associate- Voice process

Job Location - Chennai (Work from Office)

Roles & Responsibilities

• Handle inbound and outbound customer calls or emails professionally.
• Address customer queries with empathy and effective resolution.
• Communicate fluently in English and at least one native language.
• Deliver exceptional customer experience through active listening and problem-solving.
• Maintain service quality standards and process compliance.
• Accurately document customer interactions and resolutions.
• Ensure timely response and closure of customer concerns.

Education

• Any Graduate
• Any Postgraduate

Work Schedule

• 6 Days Working
• 1 Rotational Week Off
• Fixed shift timings( 9am to 6pm & 10am to 7pm)

Work Location

Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Tiruvallur High Road, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058

Required Skills

• Excellent verbal and written communication skills in English.
• Neutral Indian accent preferred.
• Fluency in Kannada, Malayalam, or Hindi with English.
• Strong active listening and probing abilities.
• Good typing speed and accuracy.
• Ability to remain calm and diplomatic during customer interactions.
• Strong attention to detail and customer-focused approach.
• Excellent interpersonal and problem-solving skills

Salary Package

Language - Annual CTC - 2.60 LPA 3.40 LPA(Based on relevant Experience (BPO))

Hindi - Only experienced (min 1 yr relevant exp) required *

Interested candidates who are available for immediate joining can share their updated resume to the below contacts:

vn001029736@techmahindra.com

Nadhiya 7604929925

Apply now and be a part of Tech Mahindra's growing customer support team in Chennai!