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Job Description
Roles and Responsibilities
- Handle customer queries via email escalation, ensuring timely resolution of issues related to credit cards, loans, and other financial products.
- Manage complaints and escalations effectively, maintaining a high level of professionalism and empathy towards customers.
Desired Candidate Profile
- 1-6 years' experience in email support or similar role in the BFSI sector (credit cards, loans).
- Excellent communication skills for handling difficult conversations with customers over email.
Share cv's on whatsapp HR- 8928264617
Skills
Solving QueriesEscalationsCredit CardsCibilEmail SupportLoanBfsiCredit ScoringIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.
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