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Job Description
Company: Tech Mahindra
Process: TUC Banking Email Process
Location: Chandivali, Mumbai
- Handle customer queries, complaints and requests through email.
- Manage escalation emails in the banking domain.
- Ensure timely resolution of customer issues within defined TAT.
- Coordinate with internal teams for issue resolution.
- Maintain quality standards and provide excellent customer service.
Eligibility Criteria
- Graduation is mandatory.
- Minimum 1 year of experience in customer service.
- Experience in escalation email handling is mandatory.
- Banking process experience will be preferred.
- Excellent written communication skills required.
Shift Timings
- Male: Any 10-hour shift between 8:00 AM 11:00 PM.
- Female: Any 10-hour shift between 8:00 AM 8:00 PM.
Working Days
- 5 days working.
- 2 rotational week-offs.
Salary (Monthly In-Hand)
- 2+ experience: 25,000
Joining: Immediate joiners preferred.
Interested Candidates
Share your updated CV:
HR Hemlata
SHARE YOUR CV's on 8928264617
Apply Now!
Skills
BPOEmailVoiceInboundEmail ProcessProcessCustomer ServiceCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.
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