International Customer Support

International Customer Support

• Experience: Minimum 6 months
• Location: Noida
• Work Mode: Work From Office
• Working Days: 5 Days a Week
• Shifts: Rotational
• Cab: Both-side cab facility
• Salary: 3.5-5.25LPA Based on Experience and Additional benefits.

Key Responsibilities

• Handle customer queries and concerns through call/chat professionally.
• Provide clear, step-by-step resolutions to customers.
• Maintain a positive and customer-centric communication style.
• Ensure high customer satisfaction and service quality.
• Maintain accurate records of customer interactions.
• Identify customer requirements and provide appropriate solutions.
• Adapt quickly to new processes, tools, and technologies.
• Follow defined processes, quality standards, and compliance guidelines.
• Manage multiple chats efficiently while maintaining accuracy.

Required Skills

• Excellent verbal and written English communication.
• Good typing speed and accuracy.
• Strong grammar, comprehension, and sentence formation.
• Good customer-handling and problem-solving skills.
• Strong attention to detail.
• Ability to multitask and work under pressure.
• Positive, polite, and professional approach.

Laiba - 7303100757

share CV on km.Laiba@Techmahindra.com