FlexiCore Product Manager

IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm hospitality and world-class service. These include Taj the iconic brand for the most discerning travellers, and ranked as Worlds Strongest Hotel Brand and Indias Strongest Brand across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and am Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Along with our varied and latest offerings like Gateway, The Claridges Collection, Tree of Life,The Clarks Hotels and Resorts and TajSATs, IHCL has evolved from a Branded House to a House of Brands, offering a diverse portfolio across luxury, upscale, lean luxe, and homestay segments.

About the Role

We are seeking a FlexiCore Product Manager to lead the development and delivery of high-impact FlexiCore features. This role owns the product roadmap, translates security, safety, and fraud requirements into actionable PRDs, and drives adoption across multiple properties. You will ensure measurable outcomes through clear success metrics, coordinated engineering efforts, and structured release cycles.

Key Responsibilities

• Product Ownership: End-to-end responsibility for FlexiCore feature development and delivery.
• Roadmap & Backlog Management: Maintain product roadmap, PRDs, and backlog.
• Cross-Functional Collaboration: Work with BPSS&R, ISSOC, property operations, engineering teams, and vendors.
• Adoption & Change Management: Drive implementation, training, and change initiatives across properties.
• Release Management: Establish repeat release cadence with KPIs and post-release learnings.
• Risk & Dependency Management: Identify and mitigate risks across engineering and vendor dependencies.

Essential Tasks

• Prioritize and deliver high-impact FlexiCore features.
• Translate security, safety, and fraud requirements into clear PRDs and measurable outcomes.
• Define success metrics (adoption, latency, accuracy, SLA).
• Coordinate engineering efforts (APIs, ETL, UI) and vendor activities.
• Lead pilots and roll-outs; incorporate user feedback into analytics dashboards.
• Facilitate training and change management across properties.

Qualifications & Experience

• Education: Bachelors/Masters in Technology, Engineering, or related field.
• Experience: 812 years in product management for enterprise SaaS platforms.
• Proven track record in AI-driven and automation features.
• Expertise in roadmap planning, PRD creation, and backlog management.
• Familiarity with APIs, ETL processes, UI development.
• Languages: English & Hindi.

Skills & Competencies

• Technical: Enterprise SaaS, APIs & ETL, UI/UX coordination, Data Analytics, AI & Automation.
• Behavioral: Leadership, Strategic Thinking, Collaboration, Communication, Adaptability, Problem-Solving, Customer-Centric Mindset.

Additional Information

• High flexibility and resilience.
• Willingness to travel extensively for site inspections, audits, and training.
• Ability to perform under high-pressure scenarios (incident investigations, regulatory deadlines, critical rollouts).