Information Technology Support Engineer

About the company: http://www.wonderchef.in

Wonderchef is the leader in the kitchen appliances and cookware industry. It is a professionally driven organization backed by private equity investors. Chef Sanjeev Kapoor is the brand ambassador and the face of the company. Known for its innovation, quality and design, Wonderchef excels in aggressive digital marketing and an omni-channel distribution strategy.

Job Title: IT Support Engineer

Department: IT

Location: Mumbai

Reports To: IT Manager / Lead IT / System Administrator

Job Summary:

We are seeking a skilled and customer-focused IT Support Engineer to provide technical assistance to end-users, ensure smooth IT operations, and support hardware, software, and network systems. The ideal candidate will troubleshoot issues, provide solutions, and contribute to ongoing IT projects.

Key Responsibilities:

• Provide
  
  first-level and second-level technical support for desktops, laptops, printers, scanners, and other peripherals.
• Troubleshoot and resolve hardware, software, and networking issues.
• Install, configure, and maintain operating systems and applications (Windows/macOS/Linux).
• Manage user accounts, permissions, and access controls using Active Directory / Azure AD / Microsoft 365.
• Respond to tickets raised by users within defined SLAs.
• Set up new systems for onboarding employees, including hardware, software, and user accounts.
• Handle routine maintenance tasks such as patching, updates, backups, and antivirus scans.
• Support video conferencing systems, VoIP phones, and email clients.
• Assist in network configuration (LAN/WAN, Wi-Fi, firewalls, routers, switches).
• Document issues, solutions, and standard operating procedures.
• Coordinate with vendors for warranty support and procurement of IT assets.
• Participate in IT infrastructure projects and contribute to continuous improvement initiatives.
• Provide remote support using tools like AnyDesk, TeamViewer, or Microsoft Remote Desktop.
• Maintain inventory of IT assets and update asset management tools.

Required Skills & Qualifications:

• Bachelors degree in Information Technology, Computer Science, or related field.

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• 2+ years of experience in IT support, desktop support, or similar role.
• Proficient in troubleshooting Windows/macOS operating systems.
• Strong knowledge of Microsoft 365, Outlook, Teams, and SharePoint.
• Familiarity with networking basics TCP/IP, DNS, DHCP.
• Good communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications:

• IT certifications (CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, etc.)
• Knowledge of ITIL best practices.
• Experience in supporting cloud-based platforms (Azure, AWS, Google Workspace).
• Exposure to cybersecurity basics and endpoint protection tools.

Work Conditions

• Full-time
• May require occasional travel to other office locations.
• Available for on-call support if required.