Personal Banker - Female Candidates Only

Job Title: Personal Banker

Department: Emerging Branch Banking (EBrB)

Key Responsibilities (Concise Summary)

• Account Opening & Maintenance: Handle account opening, updates and closures as per YBL processes; ensure complete documentation, timely checks, customer satisfaction, and followups with Sales RMs.
• Transactions: Scrutinize customer documents, resolve transaction queries, and ensure accurate and compliant processing.
• Service & Quality: Maintain and analyze customer query/complaint data; monitor key service reports; interact with clients for feedback; ensure CSS collection and adherence to 5S, ISO, Six Sigma quality standards.
• Audit & Compliance: Follow all process and policy guidelines; ensure regulatory compliance; address audit observations promptly.
• Operational Excellence: Maintain discipline, escalate issues on time, manage vendor relationships, oversee branch upkeep, and control costs.
• Performance & Development: Set yearly goals with manager, track progress, pursue continuous learning, develop rolerelated competencies, and stay updated with industry practices.
• Risk & Controls: Follow risk policies, execute internal control systems, and support audit requirements.

Interested candidate please share your resume on karishma.sansi.ext@yesbank.in, or 9769366982.