Inside Sales Specialist

Company Description First Connect Worldwide LLC (India) is the Indian arm of a licensed freight brokerage company delivering a full range of transportation and logistics services across the USA. The organization focuses on high-quality, innovative shipping solutions backed by professionally trained staff who work in a dynamic, fast-paced environment. With extensive experience in transport and logistics, the company handles shipments of varied sizes and destinations safely and efficiently, keeping customer needs at the forefront. First Connect Worldwide is a proud member of The Intermodal Association of North America, BlueBook, Transportation Intermediaries Association, and Transport and Logistics Counsel, reinforcing its reputation as a trusted, top-rated logistics partner.

Role Description The Inside Sales Specialist is a full-time, on-site role based in Noida. The individual in this position will manage inbound and outbound sales calls, qualify leads, and nurture prospects to convert them into long-term customers for freight and logistics services. Daily responsibilities include identifying new business opportunities, maintaining accurate records in CRM tools, preparing quotations, and coordinating closely with operations teams to ensure service commitments are met. The role also involves building strong relationships with customers, addressing inquiries, managing expectations, and following up to ensure customer satisfaction and repeat business. The Inside Sales Specialist will collaborate with management to meet revenue targets, support sales campaigns, and contribute ideas to improve sales processes and customer experience.

Qualifications

• Candidates should possess strong Inside Sales and Lead Generation skills, including prospecting, qualifying, and closing opportunities.
• Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on responsiveness and relationship-building.
• Candidates should possess excellent Communication skills, including clear spoken and written English, and professional phone etiquette.
• Candidates should possess basic proficiency with MS Office, and sales reporting.
• 1 to 5 years of experience in an ed tech, telesales, logistics transportation, or freight brokerage environment preferred.
• Strong expertise in outbound sales, lead generation. 
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and meet tight deadlines.

#What you will get:

• Attractive fixed salary + performance-based incentives
• Opportunity to build and scale a high-performing sales team
• Exposure to strategic decision-making and client management
• Professional growth in a rapidly expanding organization
• Night Shift (6:30PM to 3:30 AM)
• 5 Days Working