Business Support Executive

(A)JOB SUMMARY

The Business Support Executive will assist multiple teams in the end-to-end implementation, configuration, and rollout of enterprise software solutions. This role is ideal for sharp, tech-savvy individuals with a keen interest in enterprise software, business process optimization, and cross-functional collaboration — who are comfortable using AI tools and can hit the ground running.

(B)JOB DUTIES & RESPONSIBILITY

Software Implementation & Configuration:

• Assist in the implementation and configuration of various enterprise tools and software.
• Support data migration activities including data mapping, cleansing, and validation.
• Conduct system testing (UAT) to identify bugs, inconsistencies, and usability issues.
• Coordinate with software vendors for technical support, issue resolution, and module setup.

Process Documentation & Training:

• Prepare user manuals, SOPs, and how-to guides for newly implemented systems.
• Assist in conducting end-user training sessions and walkthroughs for employees.
• Document process flows and help map current workflows to new system functionalities.

Cross-Functional Coordination:

• Collaborate with various teams to gather requirements and ensure successful adoption.
• Act as a liaison between business teams and the vendor/technical team for issue resolution.
• Track implementation milestones, flag blockers, and ensure timely project delivery.

Post-Implementation Support:

• Monitor system performance post-go-live and escalate critical issues promptly.
• Collect feedback from end-users and coordinate enhancements with the technical team.
• Maintain an issue log and track resolution timelines.

(C)QUALIFICATION & SKILLSET

• Bachelors or Masters degree (MBA) in any discipline from a reputed university.
• 1–2 years of professional or internship experience in a software, operations, or business support role.
• Actively uses AI tools (ChatGPT, Claude, Gemini, Copilot, or similar) to enhance productivity; familiarity with prompt engineering is a strong plus.
• Quick learner — able to pick up new tools, systems, and processes with minimal hand-holding.
• Excellent verbal and written English communication skills — ability to explain technical concepts in simple terms and draft clear, professional documentation independently.
• Familiarity with software implementation lifecycle, UAT, and change management concepts.
• Proficiency in MS Excel, Word, and PowerPoint for documentation and reporting.
• Strong problem-solving ability with a structured and analytical approach.
• Team player with the ability to manage multiple tasks and meet deadlines.