Associate Product Manager (Flights)

MakeMyTrip is hiring for the role of Associate Product Manager (Flights)! Responsibilities of the Candidate: Own end-to-end post-sales customer journeys across key servicing use cases such as cancellation, date change, refunds, disruptions, web check-in, flight status and booking management. Owning the AI-powered Voice Bot roadmap for the post-sales journey — conceptualizing and building accurate, scalable, and impactful conversational experiences that resolve customer needs autonomously. Drive digital adoption of post-sales journeys by improving discoverability, simplifying flows, reducing friction and building customer trust in self-service. Track metrics such as digital adoption, self-service completion rate, customer drop-offs, contact rate, agent dependency, resolution rate and customer satisfaction to continuously improve servicing journeys. Identify opportunities to reduce customer contacts and agent effort per booking while ensuring that automation does not compromise customer experience or resolution quality. Collaborating closely with technology, design, QA, supply, finance, AI/ML, and customer support teams to ensure seamless execution of product releases. Requirements: B.Tech or MBA graduates from reputable institutes. Candidates with Engineering background would be preferred. 1-3 years of experience in product management or experience in travel, e-commerce, fintech, consumer internet, customer servicing or operations automation would be an advantage. Strong analytical and structured problem-solving skills with the ability to break ambiguous problems into actionable solutions.