Customer Success Manager

Location- Bangalore

We are Collekto, a product-led fintech SaaS company working with NBFCs, banks, and fintechs in the

Retail & MSME debt collections space.

After three years of building the product and onboarding our initial clients, we are now focused on

strengthening execution and delivery. As part of this next phase, we are setting up a Customer

Success function and looking to onboard a Customer Success Manager who will own client

coordination, communication, and delivery outcomes.

Role overview

This role focuses on ensuring smooth execution across clients and internal teams.

? Own day-to-day engagement with assigned client accounts

? Act as the coordination point between Sales, Tech, and Support teams

? Track issues, follow-ups, and delivery timelines

? Ensure timely and structured communication with clients

? Capture client feedback and work with internal teams on resolution

? Support account stability, renewals, and ongoing engagement

What were looking for:

? 25 years of experience in Customer Success, Account Management, or Client Operations

? Exposure to B2B SaaS, fintech, NBFCs, banks, or enterprise clients

? Strong ownership and follow-through mindset

? Comfortable working in a growing start-up environment

? Clear communication and stakeholder coordination skills

Why Collekto

? Early-stage fintech SaaS company with active enterprise clients

? Direct collaboration with accountable teams across product, tech, sales & support.

? Opportunity to contribute/learn meaningfully in a growing start-up environment and grow

• as the team scales.